STAYGUIDE / Guest communication

Stay information, delivered to the right guest.

Connect communication to the booking: share access to the property portal and organise the messages needed before and during a stay.

Everyday use

What you can do

The link opens the personal stay and the content prepared for the correct property.

Each channel requires active configuration and valid contact details. SMS depends on the provider and may carry a separate charge.

Guests can use the available host communication within their portal.

Getting started

Check the recipient
The booking needs a valid email or mobile number with country code for the selected channel.
Set up delivery
Configure the available channel and delivery time. Check the message and property before enabling it.
Review the result
Check delivery status. A prepared message has not necessarily been delivered.

Why was the message not sent immediately?

Scheduled deliveries are processed by a server task. Timing depends on its schedule and the delivery provider.

Does every iCal import send an SMS?

No. It requires an eligible booking, a valid mobile number and enabled delivery settings.

Start with the information your guests ask for most often.